I'm getting an error when I try to sign in
Your password could be incorrect, use I forgot my password to set a new password.
Your Email address could be incorrect, check the spelling and confirm the email with the village.
If you have not used the website before, your email may not be verified and you just need to reset the password.
If you have not used the website before, your email may not be registered and then you will need to complete "Register your account" with the same email to link the account.
The system tells me I don't have an account
As above, the error message when your email is not registered in the website or the password is incorrect/not set. In the first instance, you should always try to reset the password.
If staff manually updated your contact email, you may be using the wrong email as this does not automatically synch to the website.
If you checked out before September 2023, you will need to complete "Register your account" with the same email to link the account.
I'm not receiving the password reset email
- Confirm what the email/username you should be using for login.
- Ensure you're using the correct reset link https://campuslivingvillages.com/booking/lost-password
- Check your spam folder.
- Search for the email titled "Password Reset - Campus Living Villages"
- Re-try the password reset
If you have not used the website before, your email may not be verified and will fail to send a reset email.
My password link isn't working
Password reset links expire after 24 hours. Ensure you delete your password reset email and return to the password reset request link and request a new one.