What happens if I lose my key?

It's important to make sure that you always know where your keys are. If you do misplace your room key, please note that there is a $330 cost to replace your bedroom door lock and key.

This cost will be placed directly onto your account. If you have lost your swipe card, a temporary card can be provided during reception hours for a 1 hour period free of charge.

Please note a $20 lost swipe key charge will be added to your account if the card is not returned during this time. If you are locked out after hours, either call the after hours number or press the red button on one of the blue communication poles in the village to call the duty manager/security.

A $10 fee is placed on your account for lockouts after-hours. This must be paid within a week and we donate all lockout fees to a charity of your choice

Return back to previous page

Couldn't find an answer?

Powered by Zendesk